Privacy Policy

1 Who We Are

This Privacy Policy is issued by 599jili ("Company," "we," "us," or "our"), the operator of the online gaming platform accessible at https://599jili.app and any associated mobile or web applications (collectively, the "Platform"). 599jili provides live casino games, slots, bingo, and other gaming entertainment services primarily to players based in the Philippines.

For the purposes of this Privacy Policy, 599jili acts as the data controller in respect of the personal data of registered players and visitors to the Platform. As data controller, 599jili determines the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and general browsing of the Platform.

2 Data We Collect

599jili collects personal data from you in several ways — directly when you provide it to us, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Residential address, including barangay, city or municipality, province, and postal code.
• Mobile number and email address used for account registration and communications.
• Government-issued identification documents such as a Philippine passport, driver's license, SSS card, UMID, or PhilSys National ID.

2.2 Financial Data

• GCash or PayMaya mobile wallet account details (account name and registered number).
• Bank account details for BPI, BDO, Metrobank, UnionBank, or other supported banks, where used for deposits or withdrawals.
• Transaction history, including deposit amounts, withdrawal requests, and timestamps.
• Bonus and promotional activity records.

2.3 Technical and Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session duration, pages visited, and features used on the Platform.
• Game history, including games played, wager amounts, and outcomes.
• Login timestamps and account activity logs.

2.4 Communications Data

• Records of your communications with 599jili customer support, including live chat transcripts and email correspondence.
• Feedback, complaints, and dispute records.
• Responses to surveys or promotional communications where you have opted in.

3 How We Use Your Data

599jili uses the personal data we collect for the following purposes:

599jili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

4 Legal Basis for Processing

599jili processes your personal data on the following legal bases, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and 599jili — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations to relevant Philippine authorities.
• Legitimate Interests: Processing is necessary for 599jili's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: Where processing is not covered by the above bases — for example, sending you promotional communications or using non-essential cookies — 599jili will seek your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

599jili does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, for the purpose of processing deposits and withdrawals. These providers are independently regulated and maintain their own data protection standards.
• KYC and Identity Verification Providers: Third-party identity verification services used to confirm your identity and age in compliance with regulatory requirements.
• Game Content Providers: Software providers whose games are hosted on the 599jili Platform may receive anonymized or pseudonymized gameplay data for technical and licensing purposes.
• Regulatory and Law Enforcement Authorities: 599jili may disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive.
• Fraud Prevention Services: Third-party fraud detection and prevention services that help 599jili identify and mitigate fraudulent activity on the Platform.
• Professional Advisors: Legal counsel, auditors, and other professional advisors, subject to strict confidentiality obligations.

All third parties with whom 599jili shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection laws. 599jili does not permit third-party service providers to use your personal data for their own marketing purposes.

6 Cookies & Tracking Technologies

599jili uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyze Platform usage. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and game history — to provide a more personalized experience on return visits.
• Analytics Cookies: These cookies collect anonymized information about how visitors use the Platform, including which pages are visited most frequently and how users navigate between sections. This data helps 599jili improve the Platform's design and content.
• Security Cookies: These cookies help 599jili detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

599jili does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

7 Data Retention

599jili retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 599jili, and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a specific regulatory directive.
• Customer Support Records: Communications with customer support are retained for three (3) years from the date of the interaction, or longer if the communication relates to an ongoing dispute or investigation.
• Technical and Usage Data: Log data and usage analytics are retained for up to twelve (12) months, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.

8 Data Security

599jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS): All data transmitted between your device and the 599jili Platform is encrypted using TLS 1.2 or higher.
• Data Encryption at Rest: Sensitive personal data stored on 599jili's servers is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. All access is logged and subject to regular audit.
• Two-Factor Authentication: 599jili supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Assessments: 599jili conducts regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
• Incident Response: 599jili maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, 599jili will notify the National Privacy Commission (NPC) and affected individuals in accordance with applicable Philippine law.

9 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 599jili:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data 599jili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 599jili. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 599jili's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 599jili has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact 599jili's Data Protection Officer using the contact details provided in Section 13 of this Policy. 599jili will respond to all data rights requests within fifteen (15) business days of receipt, or within such other timeframe as required by applicable law.

Please note that certain rights are subject to limitations. For example, 599jili may be unable to delete data that it is legally required to retain, or may need to verify your identity before processing a data access request.

10 Children's Privacy

The 599jili Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing online gambling and casino-style gaming. 599jili does not knowingly collect personal data from individuals under the age of 21.

If 599jili becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe that your child has registered on the 599jili Platform, please contact our support team immediately so that we can take appropriate action.

11 International Data Transfers

599jili's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including game content providers, KYC verification services, and cloud infrastructure providers — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, 599jili ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Implementing contractual clauses with third-party processors that require them to protect personal data to a standard equivalent to that required under Philippine law.
• Conducting due diligence on third-party processors to verify their data protection practices before engaging their services.

By using the 599jili Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside the Philippines, subject to the safeguards described above.

12 Updates to This Policy

599jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — 599jili will notify registered players via email or an in-platform notification at least fourteen (14) days before the change takes effect.

Your continued use of the 599jili Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the Platform and may request account closure in accordance with our Terms and Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how 599jili protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 599jili handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 through the 599jili Platform. This is the fastest way to reach our team for urgent privacy concerns.
• Email: [email protected]

All privacy-related inquiries are handled by trained personnel and treated with strict confidentiality. 599jili aims to acknowledge all written privacy requests within two (2) business days and to resolve them within fifteen (15) business days.

If you are not satisfied with 599jili's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph (reference only — not a clickable link).